Care worker talking to lady

About the I-CARE project

Professional interventions and relationships between health and social care workers and their clients can be complex, and differences in attitudes and approaches can at times give rise to misunderstandings or even the isolation of specific groups of staff and groups of clients or patients.

I-CARE will develop learning and training opportunities that enable social and health care workers to deal proficiently with clients with a migration background, with the aim of:

  • promoting communication and social skills in their interaction with clients with a migration background
  • supporting social diversity, and
  • reducing prejudices and xenophobia

Specifically, the I-CARE project will develop:

  1. Intercultural Competence Guidelines: for HR managers, trainers and decision makers on the benefits and importance of cultural competence  for health professionals working in cross-cultural situations.
  2. Action Sheets for Intercultural Competence: for staff working in the social and healthcare sector, covering all issues of intercultural communication with clients with migrants.
  3. The I-CARE Toolbox: a range of learning modules and training materials to support  the  development of Intercultural Competence in the Social and Healthcare sector.
  4. The I-CARE App: providing mobile access to a range of learning materials and helpful information designed to help people working in the sector to be more informed and to learn wherever and whenever.

I-CARE will be put into practice through national pilots with at least 120 trainers involved in continuous education, training, HR departments etc. and at least 120 members of the target group (employees in the social and healthcare sector).

At least 150 more vocational education and training providers, HR managers and in-house trainers will be informed about the project outputs and instructed in how to use them via multiplier events held in each of the partner countries.